Thursday, December 3, 2015

The Good/Bad News

The bad news is that my washer is old and my dryer has been on the fritz for the last few months.

The good news is that we've had a mild autumn with lots of sunshine and nice temps, which has made drying clothes outside on a clothesline actually pretty pleasant.

The bad news is that it's gotten cold and rainy lately.

The good news is that there was some pretty good deals on washer/dryer combos this past weekend.

The bad news is that they incorrectly installed the washer and our laundry room flooded after the first load of laundry.

The good news (I thought) was that everything was under warranty and they would certainly bend over backwards to make their brand new product work properly.

The bad news is that I was wrong. And Sears sucks. And I now have a perfectly functioning dryer and no washer and they can't come until Monday to fix it.

The good news is that it's cold and rainy, so washing my clothes outside in the meantime should be a breeze.

Thanks, Sears!


UPDATE: the contractor who installed our washer yesterday randomly called us this evening looking for a lost tool. We didn't have the tool, but he jumped into action and came immediately to our house when I told him we were having issues. He stayed (on his own time) and waited through an entire wash cycle to see what the issue was. It turns out that a drain pipe was jostled during installation and likely caused the problem. Nothing was officially fixed, but some adjustments were made and hopefully the issue has been solved for now. I still am unhappy with Sears who didn't seem interested in helping us at all, but Ernesto (not a Sears employee, but a private contractor) came to the rescue and is the hero of my day!

1 comment:

annalisa said...

That stinks about the washer, but hopefully it will be all the way fixed on Monday!

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